Frequently Asked Questions

DABB Shop is a quick commerce fashion app that delivers fashion items quickly and offers features like Try & Buy, rentals, and easy returns.

Orders are usually delivered within 30 minutes, subject to location and availability.

Try & Buy allows you to try selected fashion items at delivery before deciding to keep or return them.

• Items must be unused
• Original tags must be intact
• No perfumes, stains, damages, or alterations

Damaged or altered items may be charged fully or partially based on damage assessment.

You can rent selected clothing items for a fixed duration. Rental period, charges, and return date will be shown before checkout.

We support multiple payment methods:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit cards
• Credit cards
• Net banking
• Digital wallets
• Other payment methods available via our payment partners

Yes, your payment information is completely secure. All payments are processed through industry-leading secure payment gateways. DABB Shop does not store your card or UPI details directly - we use tokenized payment processing for maximum security.

Refunds are processed to the original payment method. The timeline depends on your bank or payment provider, typically 5-7 business days. You'll receive a notification once the refund is initiated.

If your payment fails, you won't be charged. Failed payments are handled according to your payment gateway's policies. You can try again with a different payment method or the same method after resolving any issues.

Order cancellation depends on the order status:

• Confirmed orders can usually be cancelled immediately
• Orders being prepared may have a limited cancellation window
• Once an order is out for delivery, cancellation may not be possible
• Completed deliveries cannot be cancelled, but can be returned if eligible

You can delete your account from the app under Account Settings or email support@mydabb.com.

Yes. We use secure systems and third-party services to protect your personal and payment information.

You can reach our customer support team in multiple ways:

• Email: support@mydabb.com
• In-app chat support
• Phone support (available during business hours)

We typically respond within 24-48 hours.

If your order doesn't arrive within the promised delivery window:

• Check the real-time tracking in the app
• Contact support through the app chat feature
• Provide order details and screenshots if available
• We'll investigate and offer a replacement or refund

Please report the issue immediately through the app:

• Go to "Order Details"
• Select "Report an Issue"
• Describe the problem and upload photos
• We'll process a replacement or refund quickly