Frequently Asked Questions

DABB Shop is a quick commerce fashion app that delivers fashion items quickly and offers features like Try & Buy, rentals, and easy returns.

Orders are usually delivered within 30 minutes, subject to location and availability.

Try & Buy allows you to try selected fashion items at delivery before deciding to keep or return them.

• Items must be unused
• Original tags must be intact
• No perfumes, stains, damages, or alterations

Damaged or altered items may be charged fully or partially based on damage assessment.

Return Policy

Return eligibility depends on the order status, product type, and the condition of the product at the time of return.

Colour Variation

Minor colour variations caused by photography, lighting, device screens, or display settings will not be considered a defect and will not qualify for a return or refund. Significant differences in the product’s colour or print compared to the product shown/selected will be considered for a return, subject to verification.

Product Condition

Products must be returned in their original, unused, unwashed, unaltered, and saleable condition.

Tags & Labels

All original tags, labels, and stickers must remain attached and intact for the return to be accepted.

Stains, Odour & Damage

Products with stains, makeup, perfume/deodorant marks, odour, tears, scratches, or other damage may not be accepted.

Wrong Product / Wrong Size

Wrong products, colours, or sizes delivered must be reported within the specified return window and meet the applicable return conditions. Slight variations in measurements may occur across different brands and fits. Such minor size differences will not automatically qualify for a return and will be considered subject to the applicable return terms and conditions.

Missing Items / Accessories

All accessories, components, complimentary items, and other items provided with the order must be returned where applicable.

Packaging

Products should be returned with their original packaging where applicable, and damaged or missing packaging may affect return eligibility.

Combo / Bundle Products

All products included in a combo or bundle must be returned together; partial returns may not be accepted.

Non-Returnable Categories

Innerwear, swimsuits/swimwear, and other hygiene-sensitive products specified on the product page are not eligible for return or exchange.

You can rent selected clothing items for a fixed duration. Rental period, charges, and return date will be shown before checkout.

We support multiple payment methods:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit cards
• Credit cards
• Net banking
• Digital wallets
• Other payment methods available via our payment partners

Yes, your payment information is completely secure. All payments are processed through industry-leading secure payment gateways. DABB Shop does not store your card or UPI details directly - we use tokenized payment processing for maximum security.

Refunds are processed to the original payment method. The timeline depends on your bank or payment provider, typically 5-7 business days. You'll receive a notification once the refund is initiated.

If your payment fails, you won't be charged. Failed payments are handled according to your payment gateway's policies. You can try again with a different payment method or the same method after resolving any issues.

Order cancellation depends on the order status:

• Confirmed orders can usually be cancelled immediately
• Orders being prepared may have a limited cancellation window
• Once an order is out for delivery, cancellation may not be possible
• Completed deliveries cannot be cancelled, but can be returned if eligible

You can delete your account from the app under Account Settings or email support@mydabb.com.

Yes. We use secure systems and third-party services to protect your personal and payment information.

You can reach our customer support team in multiple ways:

• Email: support@mydabb.com
• In-app chat support
• Phone support (available during business hours)

We typically respond within 24-48 hours.

If your order doesn't arrive within the promised delivery window:

• Check the real-time tracking in the app
• Contact support through the app chat feature
• Provide order details and screenshots if available
• We'll investigate and offer a replacement or refund

Please report the issue immediately through the app:

• Go to "Order Details"
• Select "Report an Issue"
• Describe the problem and upload photos
• We'll process a replacement or refund quickly